Privacy Policy

Al Noor Scents is committed to protecting the privacy and security of individuals interacting with our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site. We process personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

Information you provide directly to us: This includes information you submit when you register on our site, place an order, subscribe to our newsletter, fill out a form, or interact with us. This may include your name, billing address, shipping address, payment information (though we do not store full payment card details, relying on secure third-party payment processors), and any other information you choose to provide.

Information collected automatically: When you visit our site, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referral source, duration of visit, pages viewed, and other technical information. This data is collected using technologies such as cookies, web beacons, and similar tools.

Information from other sources: We may receive information about you from third parties, such as business partners or service providers, where permitted by law.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain our services: This includes processing your transactions, managing your account, fulfilling your orders, and providing customer support.

To improve and personalize your experience: We use information to understand how users interact with our site and services, allowing us to enhance features, content, and user interface.

To communicate with you: We use your information to send you order confirmations, shipping notifications, service updates, and respond to your inquiries. With your consent, we may also send you promotional materials and newsletters about our products and services.

For marketing and advertising: With your consent, we may use your information to deliver targeted advertising and marketing communications. You can opt out of receiving marketing communications at any time.

For security and fraud prevention: We use information to protect our site, our users, and our business from fraudulent activities, unauthorized access, and other security threats.

To comply with legal obligations: We may process your information to comply with applicable laws, regulations, legal processes, or governmental requests.

For internal business purposes: This includes data analysis, audits, developing new products and services, and assessing the effectiveness of our promotional campaigns.

Legal Basis for Processing (for users covered by GDPR)

We process personal data based on the following legal grounds:

Performance of a contract: Processing is necessary for the performance of a contract with you, such as processing and fulfilling your order.

Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and marketing, provided these interests are not overridden by your data protection rights.

Consent: We rely on your consent to send you marketing communications or use certain types of cookies. You have the right to withdraw your consent at any time.

Legal obligation: Processing is necessary to comply with a legal obligation to which we are subject.

Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing, shipping, data analysis, marketing assistance, and customer service. These third parties have access to your personal information only to perform these tasks and are obligated to maintain confidentiality and security.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Protection of Rights: We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service, or as evidence in litigation in which we are involved.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Data Protection Rights (particularly for users covered by GDPR)

Depending on your location and applicable law, you may have certain rights regarding your personal data, including:

The right to access: You have the right to request a copy of the personal data we hold about you.

The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

The right to erasure (right to be forgotten): You have the right to request that we delete your personal data under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.

The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller under certain conditions.

The right to withdraw consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request in accordance with applicable law.

Security of Your Information

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to collect and use information about you. Cookies are small data files stored on your device that help us improve our site and your experience, see which areas and features of our site are popular, and count visits. You can manage your cookie preferences through your browser settings.

International Data Transfers

Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our service, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection rules than your country. We will take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law.

Children's Privacy

Our site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Al Noor Scents
Building 27, Al Falak Street, Floor 5, Dubai, Dubai, 500111, UAE